At Grünenthal, we believe transparency is the foundation of trustful collaboration. Below we’ll provide you with information on how we handle your personal data when you use our website. We handle your personal data because this is necessary to make certain functionalities of our website available and give you the best possible experience. Unless otherwise indicated, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website requested by you (Art. 6(1)(b) General Data Protection Regulation).
When you call up our Website, your browser will transfer certain data to our web server. This is done for technical reasons so that we can make the information you request available. In particular, the following data are collected, briefly stored and used:
We will also store such data for a limited period of time so that we are able to initiate a tracking of personal data in the event of actual or attempted unauthorized access to our servers (Art. 6(1)(f) General Data Protection Regulation).
What are cookies?
Our website uses so-called “cookies”. Cookies are small text files that are stored in the memory of your terminal via your browser. They store certain information (for example your preferred language or site settings). Your browser may retransmit these to us when you revisit our website, depending on the lifespan of the cookie.
What cookies do we use?
We differentiate between two categories of cookies: (1) functional cookies which are necessary for the functionality of our website and (2) optional cookies. These are used for website analysis and marketing purposes. The following tables contain a detailed description of the optional cookies we use:
Purpose and content
Website analysis with Matomo, formerly Piwik Analytics: These cookies assign a randomly generated ID to your device. This enables us to recognize your device next time you visit. For details on website analysis please see the respective chapter below.
Subject to your consent
We only use optional cookies if we have obtained your prior consent (Art. 6(1)(a) General Data Protection Regulation). When you visit our website for the first time, a banner will appear asking you to give us your consent to the setting of optional cookies. If you consent, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After expiration of the cookie’s lifespan, or if you actively delete the cookie, the banner will reappear the next time you visit our website and will again ask you for your consent.
How to prevent the setting of cookies
Check out the Help menu of your browser to get assistance:
This may, however, lead to a restriction of the functions or have adverse effects on the user-friendliness of our Website. You may object to the setting of optional cookies at any time by using the respective objection option indicated in the table above.
Matomo (formerly Piwik)
This website uses the web analysis software of Matomo (www.matomo.org), a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo") to collect and store data on the basis of our legitimate interest in statistical analysis of user behaviour for purposes of optimisation and marketing in accordance with Art. 6 (1) letter f GDPR. Pseudonymous user profiles can be created and evaluated from these data for the same purpose. Cookies may be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Among other things, the cookies make it possible for the Internet browser to be recognised. The data collected with Matomo technology (including your pseudonymised IP address) are processed on our servers.
The information generated by the cookie in the pseudonymous user profile is not used to personally identify the website visitor and is not combined with personal data about the bearer of the pseudonym. If you do not agree to the storage and evaluation of these data on your visit, you can object to their storage and use at any time.
You may choose not to have a unique web analytics cookie identification number assigned to your computer to avoid the aggregation and analysis of data collected on this website. To make that choice, please configure your settings in the cookie table above. In this case, a so-called opt-out cookie will be stored in your browser, which means that Matomo will not collect any session data. Please note that a complete deletion of your cookies will result in the opt-out cookie also being deleted and possibly having to be activated again by you.
We include third-party services and/or content on our website. When you use such third-party services or when third-party content is displayed, communication data are exchanged between you and the respective provider for technical reasons.
The respective provider of the services or content may also process your data for own additional purposes. To the best of our knowledge, we have configured the services and content of providers known to process data for own purposes in such a way that either any communication for other purposes than to present their services or content on our website is blocked, or communication only takes place once you have actively opted to use the respective service. However, since we have no control over data collected and processed by third parties, we are not in a position to provide binding information regarding the scope and purpose of such processing of your data.
For further information regarding the scope and purpose of such collection and processing of your data, please consult the privacy statements of the providers whose services and/or content we include and who are responsible for the protection of your data in this context:
This website uses plug-ins from the American company Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") which Youtube is operated by. As a consequence, log information may be transmitted from our website to Google. Google’s server in the United States thus automatically stores information (“log data”), such as the information that your browser sends to a website when you visit, or the information that your mobile app sends when you use it. This log data may contain your IP address, the address of the website you visited that uses Google features, the browser type and settings, the date and time of your request, information about your use of Google, and cookies.
Youtube / Google: https://www.google.com/intl/en/policies/privacy/
Limited access for special user groups
Interested person can register for application at www.e-g-g.info. Therefore we ask for the following information:
We process this personal data in order to provide you with an access to our website. They will be deleted in case you ask us to deactivate your user account.
For applications we ask for the following details:
Please note that our corporate website is not intended or designed for communications regarding side effects, lack of therapeutic effect, medication errors, grey market products/counterfeit medicine, incorrect or off-label use, quality complaints and/or other issues regarding the safeness or quality of our products. We understand you may wish to report side effects or make a quality complaint. You can do this by either contacting your health care professional (e.g. physician or pharmacist) or your local health authority, or by using the reporting form on our portal dedicated to the reporting of suspected adverse drug. (https://drug-safety.grunenthal.com/ or you may directly contact firstname.lastname@example.org)
If you nevertheless report undesirable side effects or other issues regarding the safeness or quality of our products, we will be legally bound to deal with your communication and may have to contact you for clarification purposes. Subsequently, we may have to notify the health authorities and in this context, your information will be forwarded in pseudonymized form, that means no information by which you may be directly identified will be passed on. We may also have to forward these pseudonymized notifications to our group companies and cooperation partners, to the extent these are likewise obliged to notify their respective health authorities.
We will to some extent use specialized service contractors for the processing of your data. We carefully select and regularly monitor such service contractors. They will only process personal data upon our instruction and strictly in accordance with our directives, based on respective data processor agreements.
1.2.1 Transfer of data for awarding process
The decision on awarding grants is made independently by a sub-group of the Research Committee of the European Pain Federation EFIC®. The data of the applicants will be forwarded to the members of this group for evaluation.
Your data will partly be processed in countries outside the European Union (“EU”) or the European Economic Area (“EEA”). The respective countries may have a lower data protection level than European countries. In such cases, we will ensure that a sufficient level of protection is provided for your data, e.g. by concluding specific agreements with our contractual partners , or we will ask for your explicit consent to such processing.
You have the following rights according to applicable data privacy laws:
Do you have any questions regarding our data privacyor do you wish to exercise your rights? Then please let us know! You can either use our contact form or get in touch with our company data protection team at the following address: email@example.comRequests and complaints
If, as the data subject, you have any questions regarding our data privacy or if you do not agree with the way in which Grünenthal or persons at Grünenthal process your data you can get in touch with Grünenthal’s Global Data Protection officer by using the following email address: GlobalDataProtectionOfficer@grunenthal.com
You can only reach our data protection officer at this address. The data protection officer is obliged to keep your identity confidential. Should it come to the conclusion that your identity could be inferred in the course of clarifying a complaint, the data protection officer will point this out to you in advance and, if necessary, ask you to release him from his obligation to secrecy.
You may address questions and complaints also to the Data Protection Supervisory Authority in charge:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
We may update our Data Privacy Statement from time to time and we will publish these updates on our website. They become effective upon publication So we recommend you regularly visit the site to keep yourself informed on possible amendments.
This Data Privacy Statement was last updated on 17 December 2018.